Return & Refund Requests
Just contact us and we’ll get it solved. That’s it.
Some common issues:
“I changed my mind”
Is the mortgage payment late and you spent your last dollar at docnz.co.nz?
- Merch – if you notify us before we place your order with the supplier, no worries you can withdraw your purchase
- Events – if you notify us before any cut off dates in relation to the event, no worries you can contact us for a refund
- Membership – as per our constitution there are no refunds on cancelling membership early
In any case reach out, we’re good buggers, we’ll see what we can do.
“This is not what I ordered”
We don’t sell too many things so this is rarely an issue. Of course, there is always the possibility that we get stupid and send spicy Doritos to all. Just contact us and we’ll sort it.
“The item never arrived”
Oh, the gremlins did it again, huh? Or maybe the mailman wanted cool merch. Well in that case we’ll check it out with the shipping company for you and get it solved.
“We stuffed up”
This doesn’t happen very often. If there is anything wrong with the order our guarantee will cover it. Otherwise, you are on your own.
All our merch has a full 30-day guarantee covering pretty much everything, except your own stuff ups. If you can prove that there was a defect existing right from the delivery, we’ll cover it. You are responsible for the costs of return shipping. This is cruel, but as a non-profit club we can't afford it otherwise. Maybe at some point we’ll change this policy. Any problems, reach out.
For queries and to check our physical address for returns, or to send as surprise gifts such as carbon fibre motorcycle accessories, email: firstname.lastname@example.org.